Bridge Strategy Group, LLC

Strategy & Execution for Profitable Growth

Bridge draws on a broad range of experiences to help our clients develop and execute strategies — based on customer-driven insights and competitive differentiation — aimed at generating profitable growth.

Understanding End-Customers

  • Market segmentation/requirements
  • Customer value and targeting

Strategic Questions

  • How to segment our customer base or target markets in a more effective and actionable way?
  • What is the value associated with each segment? How should segments be prioritized?
  • What does the end-customer decision-making process look like? Who are the decision-makers and influencers? What are their roles?
  • What are the key business drivers in each segment? What are the requirements to serve?
  • How are our company and brand(s) perceived? How are our competitors and their brands perceived?
  • What should our value proposition in each segment be? How should we and our brands get positioned?

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Aligning Channel Strategy

  • Matching channels with customer requirements
  • Local market strategies
  • Marketing through channel partners

Strategic Questions

Portfolio Management

  • Segments
  • Solutions
  • Channels
  • Brands

Strategic Questions

Creating Solutions
(product and Service)

  • Value-based engineering
  • Outbound marketing strategy
  • Pricing
  • Partnering

Strategic Questions

  • How can I more effectively manage my channels to deliver increased value to my customers, my channel partners, and my business?
  • What alternative channels offer the greatest growth opportunities and how can I pursue while managing channel conflict?
  • How can I move from a transactional relationship to a strategic relationship with my channel partners?
  • How can I more effectively align my channels to product/segment requirements?
  • What opportunities exist to integrate my channels to market (multi-channel integration)?
  • How do I improve channel visibility to enhance my understanding of end-customer needs and requirements?
  • What role should the e-Channel play in my overall channel strategy?

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  • How to create successful go-to-market strategies to serve our most valuable customer segments?
  • What products should I sell through each channel?
  • How can I adjust my go-to-market strategies given distinct geographical characteristics or market conditions?
  • What businesses/assets/brands could be good acquisition targets to enhance my portfolio? How much are they worth?
  • How to best leverage/integrate our newly acquired businesses/assets/brands into our portfolio?
  • Should an umbrella brand be used? What should the relationship between our brands be? How should these brands be positioned?

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  • What product/service solutions offer the greatest potential for profitable growth (given segment requirements and value potential)?
  • How can solutions mitigate the risk of product and service commoditization?
  • What level of service should be offered as part of solutions to different market segments?
  • How can I better align my products/solutions with target market segments?
  • What partnership/alliance strategy should I pursue to drive solution development/adoption and value capture?
  • What pricing strategies should be adopted to maximize profitability and to enhance alignment across the value chain?
  • How should I manage the complexity of my product/service portfolio to minimize negative sales impact while enhancing profitability?

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Executing Customer Touch-points

Marketing Resource Allocation

  • Marketing spend mgmt
  • Integrated channel mgmt
  • Promotion/program ROI

Strategic Questions

Sales & Service Effectiveness

  • Solution selling
  • High performance practices
  • Web/contact center

Strategic Questions

  • What elements of my marketing plan provide me with the best returns on investment?
  • How can I optimize the effectiveness of my marketing dollars?
  • Where should marketing investments be focused along the value chain?
  • What marketing planning and management processes can be established to more systematically manage marketing spend?

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  • How can I drive greater performance from my sales team?
  • How should I organized my sales team for maximum impact?
  • How can I unlock the potential of the average sales rep?
  • What tools and resource can be deployed to enhance sales capabilities?
  • How to align and motivate my Sales Agency and other external business partners to deliver superior service performance?

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Maximizing Customer Lifecycle Value

  • Customer/Brand experience
  • Customer satisfaction and loyalty

Strategic Questions

  • What elements of my marketing plan provide me with the best returns on investment?
  • How can I optimize the effectiveness of my marketing dollars?
  • Where should marketing investments be focused along the value chain?
  • What marketing planning and management processes can be established to more systematically manage marketing spend?

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