Published Articles

Reconstruct Your Business Around Your Customers  Despite all the positive changes internet technologies have brought to the business community, companies havehad little success in managing customer relationships across theirbusiness. They’re finding it hard enough to evaluate the progress ofindividual customer relationship management efforts; managingnumerous initiatives across multiple channels and back into therest of the business seems a Herculean task.
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Building a Solutions-Based Organization  Building a Solutions-Based Organization
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Rate Shock: A Matter of If, or When?  Better communication will be required in an environment of volatile and rapidly increasing commodity prices.
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Freshening Up Strategic Planning: More Than Fill-in-the-Blanks  A primary purposes of any strategy development process should be to inject fresh thinking into the business:
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