Operations Design & Performance Improvement

Bridge Strategy Group’s Operations Design and Performance Improvement practice is expert in designing and deploying operating strategies that meaningfully impact our client’s bottom line.

Operations Architecture

The job of a company’s operations architecture is to leverage operational strengths and core competencies into a sustainable competitive advantage. Bridge teams bring to bear skills in operations analysis, organization design, process design, information technology, and outsourcing opportunity assessment to arrive at an overall operations architecture optimized for a company’s unique needs and circumstances.

Outsourcing

Having worked with a company to isolate core competencies, both existing or aspirational, Bridge then helps to identify and evaluate outsourcing alternatives, shortlist and select vendor-partners, construct business cases, structure deals, and manage partner relationships so that they are win-win for all parties.

Global Sourcing/Offshoring

Globalization has permanently altered the playing field in many industries. Bridge works with clients to identify high potential global sourcing opportunities, architect processes to make optimal use of offshore capabilities, and design strategies for building an offshore presence, whether it be through a captive, a vendor partnership, or one of the many available combinations of the two.

Shared Services Design

Companies often turn to shared services when they are looking to standardize processes, leverage organizational scale, and generally improve performance. Bridge is highly skilled at helping clients to construct shared services organizations with a market orientation – SLAs, P&L accountability, usage contracts, governance protocol, effective pricing & chargeback mechanisms, etc. Many clients have found shared services to be a useful precursor to outsourcing.

Strategic Sourcing

Bridge is skilled in category sourcing, procurement organization development, and vendor management. Bridge draws from an extensive proprietary library of category benchmarks and sourcing best practices.

IT Planning & Management

Our firm’s unique history, with many of our consultants having worked in both technology and general management consulting firms, makes us particularly qualified to address technology issues that are of significance to a company’s overall performance.