Operational Design & Performance Improvement
Merger Integration
Our client, a US-based specialty services division of a global bank, was acquired by a Top 10 retail and commercial bank. The client engaged us to help it transition its operations to the acquiring bank with minimal disruption to their customers.
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Optimizing Service Delivery Through Advanced Operations Management and Global Talent Sourcing
A tier commercial broker, engaged Bridge to help it improve both efficiency and service quality. The company indicated a willingness to experiment with approaches that, while not new in general, would be new to insurance brokering.
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Delivering Superior Customer Value Through Enhanced Organization and Business Processes Realignment
A building products manufacturer, which had been historically focused on high-volume commodity products, had recently gone through a series of acquisitions aimed at diversifying its portfolio by incorporating higher margin specialty lines.
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Optimizing Shared IT Services in a Federalist Organization
This diversified manufacturing company was dissatisfied with the return on its investment in information technology. IT did not have a prominent role in the manufacturer’s business strategy, yet the company found itself spending significantly more on IT as a share of revenue than any of its nearest competitors.
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Enhancing Client Service and Operating Margin through Global Sourcing
A managing general insurance agencies (MGAs) was responsible for marketing, issuing and servicing the policies of non-admitted insurance carriers. The client’s service levels were with poor as well as found throughout the
industry.
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Achieving Dramating Reductions in Operational Risk
A large insurance broker experienced an increase in the number of customer claims citing broker error. The cost of settling these claims was growing at an annual rate of 58 percent.
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IT Organization Design and Outsourcing Analysis
A consumer finance company had recently become public. The company was convinced outsourcing was the a profitable solution. Bridge was engaged to validate this decision and to manage the vendor selection and negotiation process expected to follow.
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Establishing Meaningful Performance Levels Through Effective Benchmarking
The Generation business, part of an integrated electric utility needed to quickly establish meaningful performance levels, despite lack of a sound fact base, in order to improve profitability of the business.
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Orchestrating Organization-Wide Cultural Change
A large investor-owned public utility hired a new CEO who believed that the utility needed a new enterprise strategy that acknowledged and reflected a multitude of changes likely in the coming decade (technological, regulatory, macroeconomic, and otherwise).
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Opening the Black-Box of IT Spend Efficiency
A global diversified industrial goods company was dissatisfied with the return on its investment in information technology. IT did not play a prominent role in the company’s business strategy, yet IT expenditures were significantly higher as a share of revenue than any of its nearest competitors.
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Creating a Management Decision-Making Framework
Facing impending industry deregulation and intensified competition, a mid-sized energy company needed a way to effectively evaluate strategic and financial options at the corporate, division, and business unit levels.
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Rejuvenating IT to Increase Accountability, Responsiveness and Overall Performance
This life insurance and annuities company, a pioneer in the variable annuities market, had recently begun losing market share. While the entire industry had been suffering since the stock market downturn that began in 2000, those nimble enough to rapidly switch emphasis from variable to fixed annuity products that are more attractive to risk-adverse investors in a down market were gaining market share.
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Re-Organizing Distribution to More Cost Effectively Achieve High Reliability and Safety
The electric distribution business of a mid-size utility needed to create an organizational structure to deliver the strategic goal of operational excellence while driving out costs.
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Improve Efficiency in the Customer Contact Center
For any direct insurer of autos, an efficient and effective customer contact center is a core requirement to business success. The contact center serves as the nexus for customer relationships and, done well, a competitive advantage driving increased customer satisfaction.
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Sarbanes-Oxley Regulation: More than Just Compliance
A large investor-owned public utility was in the midst of going through necessary process changes to increase visibility and financial predictability throughout the organization as part of the Sarbanes-Oxley (SOX) regulation.
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Integrated Procurement Approach
Our client was a consumer finance company with a dominant position in its chosen niche. Senior management hired Bridge to bring...
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