Operational Design & Performance Improvement
Optimizing Service Delivery Through Advanced Operations Management and Global Talent Sourcing
A tier commercial broker, engaged Bridge to help it improve both efficiency and service quality. The company indicated a willingness to experiment with approaches that, while not new in general, would be new to insurance brokering.
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Optimizing Shared IT Services in a Federalist Organization
This diversified manufacturing company was dissatisfied with the return on its investment in information technology. IT did not have a prominent role in the manufacturer’s business strategy, yet the company found itself spending significantly more on IT as a share of revenue than any of its nearest competitors.
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Enhancing Client Service and Operating Margin through Global Sourcing
A managing general insurance agencies (MGAs) was responsible for marketing, issuing and servicing the policies of non-admitted insurance carriers. The client’s service levels were with poor as well as found throughout the
industry.
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Improving Quality through Service Process Redesign
A largest insurance broker experienced an increase in the number of customer claims citing broker error. The cost of settling these claims was growing at an annual rate of 58 percent.
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IT Organization Design and Outsourcing Analysis
A consumer finance company had recently become public. The company was convinced outsourcing was the a profitable solution. Bridge was engaged to validate this decision and to manage the vendor selection and negotiation process expected to follow.
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Establishing Meaningful Performance Levels Through Effective Benchmarking
The Generation business, part of an integrated electric utility needed to quickly establish meaningful performance levels, despite lack of a sound fact base, in order to improve profitability of the business.
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Opening the Black-Box of IT Spend Efficiency
A global diversified industrial goods company was dissatisfied with the return on its investment in information technology. IT did not play a prominent role in the company’s business strategy, yet IT expenditures were significantly higher as a share of revenue than any of its nearest competitors.
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Rejuvenating IT to Increase Accountability, Responsiveness and Overall Performance
This life insurance and annuities company, a pioneer in the variable annuities market, had recently begun losing market share. While the entire industry had been suffering since the stock market downturn that began in 2000, those nimble enough to rapidly switch emphasis from variable to fixed annuity products that are more attractive to risk-adverse investors in a down market were gaining market share.
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Improve Efficiency in the Customer Contact Center
For any direct insurer of autos, an efficient and effective customer contact center is a core requirement to business success. The contact center serves as the nexus for customer relationships and, done well, a competitive advantage driving increased customer satisfaction.
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