Marketing Spend Management Across Customers and Channels Drives Share Gain and Profit Improvement A leading component supplier to the Personal Computer market spends a significant amount of…
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Redesigning the Sales and Marketing Processes to Enable Solutions Selling A multibillion dollar computer and terminal systems manufacturer was facing increasing pressure…
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Redesigning the Knowledge Management Approach to Support a Customer-Focused Strategy A telecommunications technology provider adopted a market strategy that emphasized leadership in…
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Helping to Find the Golden Links in the Value Chain A leading manufacturer of materials handling equipment was feeling increasingly distanced from its…
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Integrating the Online Channel Within a Multi-Channel Customer Management Strategy A major communications equipment manufacturer supplying incumbent players in the voice and data…
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Improving Customer Retention through Managing New Customer Experience Insurer of autos experienced a decline in new customer retention and a an increase in calls from…
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Managing Product Portfolio Complexity: Applying a Demand-Shaping Approach to Match Customer Value With True Cost A commercial and industrial products manufacturer had historically experienced sub-par…
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Business-to-Business Channel Strategy Aligns Cross-Functional Teams With Market Opportunity and Cost Technology company looked to expand into the Small & Medium Business (SMB) market wit…
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Listening to the Voice of the Market: Setting the Strategic Direction Based on In-Depth Customer Insights A building products manufacturer had consistently delivered sub-par profitability relative to its…
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Developing an Integrated Solutions Strategy for Entering a New Market Segment An electronic component manufacturer had to create a strategy for entry into a growing segment of…
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Voice of the Customer Points to Better Ways of Targeting and Retaining Customers A provider of cleaning chemicals sold through direct sales reps to Industrial and Institutional…
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Leading Healthcare Insurance Company Maps Long-Term Strategy for Profitable Growth A health care insurers company needed to create a seven year plan that allowed it to continue rapid…
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Developing an Effective Strategic Management Process That Drives Performance An energy holding company and it's businesses, was putting a new strategy for aggressive top line…
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Value Creation Strategy Sets Direction for Management Team and Investors Retail fashion category purchased by a new investor group wanted to develop strategies to maximize…
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e-Business Strategy Assessment and Integration Lay Groundwork for Enhanced Customer Experience and Operating Model Health Care Insurer was concerned with the increasing influence of health related e-business…
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In-Depth Consumer Insights Helps Leading Sporting Goods Manufacturer Understand and Manage US-Canada Cross-Border Shopping Dynamics A sporting goods manufacturer was under pressure to address concerns regarding U.S.-Canada…
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Optimizing Service Delivery Through Advanced Operations Management and Global Talent Sourcing A tier commercial broker, engaged Bridge to help it improve both efficiency and service quality.…
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Optimizing Shared IT Services in a Federalist Organization A diversified industrial company had 44% IT expenses higher than its peers as a percent of revenue.…
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Enhancing Client Service and Operating Margin through Global Sourcing A managing general insurance agencies (MGAs) was responsible for marketing, issuing and servicing…
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Improving Quality through Service Process Redesign A largest insurance broker experienced an increase in the number of customer claims citing broker…
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IT Organization Design and Outsourcing Analysis A consumer finance company had recently become public. The company was convinced outsourcing was…
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Establishing Meaningful Performance Levels Through Effective Benchmarking The Generation business, part of an integrated electric utility needed to quickly establish…
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Opening the Black-Box of IT Spend Efficiency A global diversified industrial goods company was dissatisfied with the return on its investment in…
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Rejuvenating IT to Increase Accountability, Responsiveness and Overall Performance This life insurance and annuities company, a pioneer in the variable annuities market, had recently…
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Improve Efficiency in the Customer Contact Center For any direct insurer of autos, an efficient and effective customer contact center is a core…
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Delivering Superior Customer Value Through Enhanced Organization and Business Processes Realignment A building products manufacturer, which had been historically focused on high-volume commodity…
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Orchestrating Organization-Wide Cultural Change A large investor-owned public utility hired a new CEO who believed that the utility needed a new…
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Creating a Management Decision-Making Framework Facing impending industry deregulation and intensified competition, a mid-sized energy company…
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Re-Organizing Distribution to More Cost Effectively Achieve High Reliability and Safety The electric distribution business of a mid-size utility needed to create an organizational…
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Sarbanes-Oxley Regulation: More than Just Compliance A large investor-owned public utility was in the midst of going through necessary process changes…
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