Case Studies
Bridge helps clients across a broad range of industries solve their most critical business needs. Our experience-based model allows us not only to deliver results fast but also to provide senior executives with knowledgeable and insightful business advice.
Marketing Spend Management Across Customers and Channels Drives Share Gain and Profit Improvement
A leading component supplier to the Personal Computer market spends a significant amount of…
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Redesigning the Sales and Marketing Processes to Enable Solutions Selling
A multibillion dollar computer and terminal systems manufacturer was facing increasing pressure…
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Redesigning the Knowledge Management Approach to Support a Customer-Focused Strategy
A telecommunications technology provider adopted a market strategy that emphasized leadership in…
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Helping to Find the Golden Links in the Value Chain
A leading manufacturer of materials handling equipment was feeling increasingly distanced from its…
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Integrating the Online Channel Within a Multi-Channel Customer Management Strategy
A major communications equipment manufacturer supplying incumbent players in the voice and data…
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Improving Customer Retention through Managing New Customer Experience
Insurer of autos experienced a decline in new customer retention and a an increase in calls from…
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Managing Product Portfolio Complexity: Applying a Demand-Shaping Approach to Match Customer Value With True Cost
A commercial and industrial products manufacturer had historically experienced sub-par…
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Business-to-Business Channel Strategy Aligns Cross-Functional Teams With Market Opportunity and Cost
Technology company looked to expand into the Small & Medium Business (SMB) market wit…
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Listening to the Voice of the Market: Setting the Strategic Direction Based on In-Depth Customer Insights
A building products manufacturer had consistently delivered sub-par profitability relative to its…
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Developing an Integrated Solutions Strategy for Entering a New Market Segment
An electronic component manufacturer had to create a strategy for entry into a growing segment of…
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Voice of the Customer Points to Better Ways of Targeting and Retaining Customers
A provider of cleaning chemicals sold through direct sales reps to Industrial and Institutional…
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Leading Healthcare Insurance Company Maps Long-Term Strategy for Profitable Growth
A health care insurers company needed to create a seven year plan that allowed it to continue rapid…
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Developing an Effective Strategic Management Process That Drives Performance
An energy holding company and it's businesses, was putting a new strategy for aggressive top line…
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Value Creation Strategy Sets Direction for Management Team and Investors
Retail fashion category purchased by a new investor group wanted to develop strategies to maximize…
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e-Business Strategy Assessment and Integration Lay Groundwork for Enhanced Customer Experience and Operating Model
Health Care Insurer was concerned with the increasing influence of health related e-business…
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In-Depth Consumer Insights Helps Leading Sporting Goods Manufacturer Understand and Manage US-Canada Cross-Border Shopping Dynamics
A sporting goods manufacturer was under pressure to address concerns regarding U.S.-Canada…
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Optimizing Service Delivery Through Advanced Operations Management and Global Talent Sourcing
A tier commercial broker, engaged Bridge to help it improve both efficiency and service quality.…
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Optimizing Shared IT Services in a Federalist Organization
A diversified industrial company had 44% IT expenses higher than its peers as a percent of revenue.…
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Enhancing Client Service and Operating Margin through Global Sourcing
A managing general insurance agencies (MGAs) was responsible for marketing, issuing and servicing…
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Improving Quality through Service Process Redesign
A largest insurance broker experienced an increase in the number of customer claims citing broker…
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IT Organization Design and Outsourcing Analysis
A consumer finance company had recently become public. The company was convinced outsourcing was…
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Establishing Meaningful Performance Levels Through Effective Benchmarking
The Generation business, part of an integrated electric utility needed to quickly establish…
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Opening the Black-Box of IT Spend Efficiency
A global diversified industrial goods company was dissatisfied with the return on its investment in…
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Rejuvenating IT to Increase Accountability, Responsiveness and Overall Performance
This life insurance and annuities company, a pioneer in the variable annuities market, had recently…
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Improve Efficiency in the Customer Contact Center
For any direct insurer of autos, an efficient and effective customer contact center is a core…
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Delivering Superior Customer Value Through Enhanced Organization and Business Processes Realignment
A building products manufacturer, which had been historically focused on high-volume commodity…
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Orchestrating Organization-Wide Cultural Change
A large investor-owned public utility hired a new CEO who believed that the utility needed a new…
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Creating a Management Decision-Making Framework
Facing impending industry deregulation and intensified competition, a mid-sized energy company…
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Re-Organizing Distribution to More Cost Effectively Achieve High Reliability and Safety
The electric distribution business of a mid-size utility needed to create an organizational…
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Sarbanes-Oxley Regulation: More than Just Compliance
A large investor-owned public utility was in the midst of going through necessary process changes…
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